The puppy loves the vacuum cleaner. She likes to chase it, barking her fool head off. And she absolutely loves to chew on the hose. She chewed the hose so completely that she severed it from the connection into the main compartment.
Sighing, not even daring to think about how expensive it might be, I placed a call to the source, Jeff Campbell’s Clean Team online catalog. Teresa called me back. Imagine that, she called me back. And then today, she called me back again, and she left a detailed message including instructions on how to salvage my vacuum cleaner hose.
It turns out that it is designed to have a chunk of the hose cut away, then it simply screws back into the fitting. I tried it. The repair works, way better than my last repair which relied on duct tape. And I no longer need a new vacuum cleaner hose.
Now that’s what I call customer service. Teresa could easily have sold me a new hose, but I am much happier to spend money on other products from the Clean Team. And yes, the Swedish Big Vac vacuum cleaner works great—I have had mine for at least four years.